Delete your account

Delete in the game

1. Open the game and tap the gear button to open Settings.
2. Go to Your data and tap Delete next to Delete account.
3. Read what will be deleted and tap Continue.
4. Confirm with Delete for good.

The game needs an internet connection for this. Afterwards it starts again with a new captain. If you want a copy of your data first, use Settings › Your data › Export my data.

Request deletion without the app

If you cannot open the game any more (for example it is uninstalled, the phone is gone or your account is suspended), send an e-mail to 0ndr4N@proton.me with the subject Delete my account and:

• your Support ID, if you have it (in the game under Settings › About; you may have copied it earlier), or
• your captain name together with something only the captain's owner can know, such as the Google Play order number of a purchase made for that captain (it starts with GPA. and is in the receipt e-mail from Google Play), roughly when you started playing, and your ships and harbor level.

Captain names are visible to other players, so we never delete an account on the name alone: we check the details you send against the account and may ask one more question. If we cannot match the request to an account, we tell you. We confirm by e-mail when the account is deleted, at the latest within 30 days of your request. You can ask us for a copy of your data in the same e-mail.

A guest captain that nobody can sign in to any more (the game was uninstalled without a Play Games link) is deleted automatically after 24 months without use.

What is deleted and what is kept

Deleted at once:

• you are signed out on every device and the account can no longer be used;
• the sign-in data, the link to Play Games and your age answer;
• your captain name: it leaves the rankings and other players' battle reports.

Deleted after 30 days: everything else on our server, including ships, harbor, resources and all progress, items bought or earned for this captain, battles, messages, the records of rewarded ads and the anti-cheat records.

Kept for a limited time:

• an anonymous record of each purchase (order number, product, dates, refund state), linked to no captain, for 365 days for refunds, chargebacks and tax questions;
• our database backups, which are overwritten on a rolling basis: the deleted data leaves them within about 35 days after the erasure;
• server and web server logs, which contain no names and are deleted after at most 14 days;
• your e-mail to us, kept for 12 months after the request is closed to show that we handled it.

Purchases cannot be moved to a new captain. Google Play keeps its own records of your payments under Google's privacy policy.

Usage analytics and crash reports held by Google are not linked to your player id. For rewarded ads, AdMob receives a one-way code derived from your player id with every ad you choose to watch (see the privacy policy, section 2.4); Google keeps such ad data under its own policies, and after the deletion the code can no longer be connected to a captain on our side. Deleting the account in the game also resets the game's analytics data on that phone. You can delete your advertising id in Android's settings (usually under Privacy › Ads).

Deleting only some data

We do not offer deleting only part of an account: the game cannot be played without its progress. You can always switch off usage analytics and crash reports in Settings › Privacy and change your ad choices in Settings › Privacy › Privacy options. For any other question about your data, write to 0ndr4N@proton.me or read our privacy policy.